Summary from listing
The Customer Service Learning Development Consultant will collaborate with business partners to design and develop learning solutions for contact-center training, onboarding, skill-building, and leader and team-member enablement. The role assesses needs and performance gaps, creates content for in-person, virtual, and eLearning delivery, analyzes training metrics, coordinates stakeholders, and manages training project timelines. It reports to the Manager, Learning Design & Development and requires a bachelor's degree in a relevant field, at least five years of adult learning content development experience, instructional-design and technical skills, and up to 20% travel.
