Description
ShipMonk is hiring a Customer Service Liaison to serve as a special-project owner and intermediary between client-facing teams and warehouse operations. The role triages work orders, coordinates information across receiving, inventory, picking, packing, wholesale, special projects, and subscription-box teams, supports warehouse operations during peak seasons, defines project scope, manages orders and inventory, monitors timelines, and escalates issues to protect client experience. The position requires strong communication, problem-solving, English proficiency, computer skills, and the ability to lift 50 pounds; it offers a competitive salary plus bonus, paid time off, health, dental, vision, and 401(k) benefits, and is based in Fort Lauderdale with access to the company’s global fulfillment network.
