Description
Alcon is seeking a highly experienced and results-driven individual to lead pre-sale and post-sale customer service and support. The successful candidate will provide technical and non-technical assistance to business and consumer customers across various channels, collaborating with internal teams and external partners to ensure seamless end-to-end customer service operations. This role involves overseeing and improving customer order, shipping, delivery, and returns processes, analyzing customer interaction data to drive continuous improvements, and developing a customer service team.
