Description
The Customer Service Manager leads and supports the store’s customer service and checkout operations, reporting to the Store Manager. Responsibilities include coaching colleagues, managing scheduling and attendance, developing talent, responding to customer feedback, driving sales and service targets, planning resources, and coordinating with other store departments. The role requires proven experience managing a team in a fast-paced environment, strong communication and relationship-building skills, adaptability, and practical department-management ability. Benefits include holiday entitlement, a discretionary bonus, discounts, career development, pension and life assurance, healthcare and wellbeing benefits, and family-friendly leave.
