Description
ParcelHero is hiring a Customer Service Manager to lead and develop a 50-strong remote customer service team, manage team leaders, and improve service quality and customer experience. The role coordinates with customer experience, quality control, marketing, product, technology, and vendor teams; analyzes customer feedback; tracks NPS, satisfaction, and effort metrics; develops communication and self-service strategies; and supports process, automation, and service innovation. It is a remote-first contractor role reporting to the Head of Operations, with a stated salary including a 15% performance-related bonus, health insurance, pension schemes, and other benefits.
