Summary from listing
Ontex is hiring a Customer Service Manager to lead and develop its Customer Service team, improve the customer experience across the customer journey, optimize call flows and service processes, manage KPIs such as service level, accessibility, conversion, and customer retention, and plan capacity. The role requires a business administration or comparable commercial degree, several years of customer service or call center experience, team-management experience, strong German communication skills, and proficiency with MS Office, with CRM and telephony systems preferred.
