Summary from listing
HID Global is hiring a Customer Service Manager II in Austin, Texas to lead customer operations for commercial and strategic accounts, including order management, case resolution, forecasting, staffing, SLA and quality metrics, escalations, coaching, recruitment, training, and process improvement. The role requires a bachelor’s degree or equivalent education and experience, at least five years of customer service or order-management experience, and at least three years leading teams. Preferred qualifications include multi-site customer operations experience, complex account support, CRM and ERP experience, and Lean, Six Sigma, project management, or change management experience. Immigration sponsorship is not available.
