Description
SunSoft Online is seeking a Customer Service Manager for a one-year contract with an Arizona state agency, beginning July 20, 2026, through June 2027. The role leads and manages a frontline phone call-center team, oversees daily operations, coaches staff, conducts performance reviews, participates in hiring and onboarding, enforces agency policies, and manages dedicated Saturday shifts. The position is hybrid in Phoenix, Arizona, with approximately 25% onsite work, and requires at least two years of frontline phone-team management experience and four years of customer-service experience in a related field.
