Description
BGIS is hiring a full-time, permanent Customer Service Officer to support maintenance service coordination for an aviation client in Mascot, New South Wales. The role is on-site Monday to Friday from 10:00 am to 6:00 pm, with the employee embedded with the client and BGIS site teams while reporting to the National Operations Centre in Adelaide. Responsibilities include responding to service requests, logging and managing work orders in CMMS platforms, coordinating with service providers and facilities managers, providing progress updates, maintaining records, and preparing service-level and KPI reports. The position requires customer service and call centre or operations centre experience, CMMS or service management platform experience, Microsoft Office proficiency, and English proficiency at EF SET Level B2 Upper Intermediate; a Certificate IV in Customer Service or related qualification, work-order dispatching experience, and experience in aviation, property, or complex operations are desirable.
