Description
The Customer Service Operations Manager will improve order management, logistics coordination, and distribution center alignment to enhance order and shipping accuracy, fulfillment speed, and customer experience. The role partners with Purchasing, Logistics, Distribution Centers, Sales, and other stakeholders; develops KPIs and dashboards; leads root-cause analysis and process improvements; supports capacity planning and system enhancements; and provides operational leadership. The position requires at least five years of experience in operations, logistics, supply chain, or customer service operations, with a bachelor’s degree preferred, and may require up to 25–40% travel.
