Description
Mama Money is hiring a Customer Service Operations Manager to lead its Customer Service and Operations function. The senior leadership role manages operations managers, sets performance expectations, develops teams, oversees end-to-end customer service delivery, defines KPIs, improves processes, manages escalations, partners with senior leadership and cross-functional teams, and ensures regulatory compliance. The role requires at least five years of operations or customer service management experience, including at least three years in a senior or multi-team leadership role, with fintech or financial-services experience preferred.
