Description
The Service Operations Specialist will establish and maintain service quality standards, conduct daily ticket inspections and root-cause analysis, develop training and enablement programs, analyze customer feedback, and collaborate with cross-functional teams to improve service quality and customer satisfaction. The role requires at least two years of experience in customer service, quality management, or training, Arabic and English proficiency, current KSA CMA certification with required Category I and Category II CME credits, strong communication and analytical skills, and proficiency with Microsoft Office.
