Description
VitalCALL, part of Chubb Fire & Security, is hiring a full-time permanent Customer Service Operator for its 24/7 emergency monitoring call centre in Salisbury/Heritage Park. The role provides first response when medical alarm users press their help button, determines whether assistance is needed, contacts ambulance services, notifies family members, reassures customers, records and communicates critical emergency details, and supports other customer service functions. It is office-based and requires rotating shift work, strong customer service and communication skills, call centre or phone experience, computer literacy, typing, adherence to procedures, police and medical clearances, and First Aid qualification or willingness to obtain it.
