Department: Customer Experience
The Quality Assurance (QA) Analyst evaluates AI and human customer-support interactions across email, voice, and chat channels; manages QA targets and reporting for BPO sites; coaches and develops agents; conducts calibrations; and partners with internal teams and BPO partners to improve quality, compliance, and customer experience. The role requires strong organizational, analytical, communication, stakeholder-management, and customer-support quality skills.
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Finance and Insurance
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