Description
The Customer Service Representative will answer client inquiries, provide product information, troubleshoot issues, and resolve customer problems through calls, emails, chats, and voicemails. The role also involves following customer service procedures, meeting performance targets, recording account changes, upselling when appropriate, and scheduling callbacks. Candidates need prior customer support, client services, sales, or related experience, strong communication and computer skills, multitasking and time-management abilities, and a customer-focused approach. The position is entirely remote and includes health, dental, and vision insurance, retirement benefits, flexible hours, and student loan assistance.
