Summary from listing
National Grid is hiring an entry-level Customer Contact Center Representative in Syracuse, New York, with an anticipated start date of November 16, 2026. The role handles emergency calls, account updates, payments, service start and end, billing, collections, field-order scheduling, and customer inquiries related to gas and electric services. It is a 24/7 call-center position requiring assigned shifts, including weekends, holidays, and overtime, with training followed by hybrid work opportunities. The starting pay is $22.46 per hour, increasing to $23.72 after six months, with a $1.00 shift differential on eligible night and weekend shifts.
