Description
The Dock Customer Service Representative supports assigned customer accounts by handling inquiries, processing orders in an ERP system, monitoring inventory and supplier orders, coordinating production plans, managing invoices and credits, maintaining customer records and reports, and communicating account issues. The role requires a high school diploma or GED, 1–3 years of experience in a manufacturing or planning office environment, strong communication and Microsoft Office skills, and the ability to work with customer software and portals.
