Description
The Customer Service Representative B serves as SIMCO Electronics’ primary customer contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. The role handles inbound and outbound communications, escalations, documentation, service-status updates, delayed-delivery reporting, and collaboration with internal teams. It requires an associate degree or equivalent experience, at least three years of relevant customer service experience, Microsoft Office proficiency, strong problem-solving and communication skills, and the ability to mentor others in CSR processes. The position is primarily office-based, with occasional lab or shipping/receiving tasks and minimal travel.
