Description
GRTC is hiring a Dispatch and Call Center Representative to provide schedule, route, fare, and general transit information to phone, chat, email, and social-media customers; document complaints and commendations; represent the agency on social media; and assist with front-desk and lost-and-found duties. The role requires knowledge of fixed-route and microtransit services, route and fare information, Microsoft applications, customer communication, conflict de-escalation, and independent problem solving. It is an in-person position supporting a 24/7 operation, with availability Monday through Friday from 10:30 a.m. to 7:00 p.m. and Saturday and Sunday from 8:30 a.m. to 9:00 p.m., and may include evenings, nights, holidays, and weekends.
