Description
Coca-Cola FEMSA (KOF) is hiring for a customer service operations and reporting role based in Jurubatuba and Taboão da Serra, São Paulo. The position focuses on managing and developing customer service reports and support-center operations, improving processes and customer experience, handling CRM and campaign setup in Salesforce/Marketing Cloud, planning capacity and performance using statistical reasoning and call center metrics such as Erlang X, and supporting budgets, databases, KPIs, SLAs, and commercial processes. The role requires higher education in Information Systems, Data, or related areas, along with experience in call centers, forecasting, capacity planning, reporting, and advanced Excel, intermediate Power BI and VBA, and programming logic.
