Customer Service Representative at capitalontap

Compensation

£28,500/yr

Setup: Hybrid
Location: Cardiff, Wales
Type: Full-time
Posted: Jul 15, 2026

Description

Capital on Tap is seeking a highly motivated individual to join their Customer Service team. This role involves providing excellent support to customers via various channels, resolving issues efficiently, and proactively improving the overall customer experience. The ideal candidate will have strong customer service experience, particularly in a call center or financial services setting, along with exceptional communication and problem-solving skills.

Required Skills

Customer Service
Communication Skills
Judgment
Handling Volume Requests
Proactive Attitude
Empathy
Independent Work

Additional Information

Preferred Qualifications: Strong customer service experience, ideally within a call centre or financial services environment.
Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
Sound judgement and confidence when managing complex or sensitive customer enquiries.
Proven ability to handle a high volume of requests while maintaining accuracy and quality.
Proactive attitude, with a strong focus on resolving issues at the first point of contact.
Empathetic and curious nature, with a genuine passion for helping people.
The ability to work independently while also contributing effectively within a fast-paced team environment.