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Customer Service Representative at etvy

Level
not_specified

Description

Customer support position focused primarily on handling inbound voice calls, with additional outbound calls, email, and live chat as needed. The role resolves complex customer issues, maintains product and service knowledge for Income, meets KPIs and SLAs, communicates clearly, multitasks across contact-center systems and CRM tools, follows compliance requirements, and collaborates with colleagues to improve processes and resolve challenging cases.

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