Description
The Customer Services Representative supports service continuity through post-interaction follow-up, appointment coordination, customer feedback capture, accurate documentation, and escalation of unresolved cases. The role is full-time and remote in Puerto Rico, with Monday-through-Friday operating hours aligned to Eastern Time and requiring U.S. citizenship, advanced English proficiency, a high school diploma or equivalent, prior customer-service or contact-center experience, and the ability to obtain and maintain a Public Trust determination. Benefits include competitive pay, paid holidays, a medical plan, paid vacation, and sick leave.
