Description
Datacom is hiring full-time Customer Service Representatives for its Modbury-based Federal Government support team. The role handles inbound customer enquiries by phone, email, and processing items; provides accurate information; resolves issues using established processes; and meets customer satisfaction and service-quality KPIs. Candidates need strong verbal and written communication, attention to detail, empathy, patience, teamwork, computer-system navigation skills, typing speed of at least 20 WPM, Australian citizenship, and eligibility to obtain and maintain a security clearance. Prior customer service or contact centre experience is preferred but not essential because full training is provided. Work is on a Monday–Friday rotating roster between 7:00 am and 7:30 pm.
