Description
The Customer Service Representative provides one-on-one customer support to customers across the United States through the Visby Medical App chat feature, phone calls, and email. The role handles support requests using approved scripts and product materials, records activities in Salesforce, provides technical support, and manages protected personal and sensitive information in compliance with HIPAA and data-privacy requirements. The position requires at least one year of customer experience, strong written communication, attention to detail, teamwork, and mid-to-senior level English proficiency.
