Description
This role involves providing exceptional customer service, accurately processing various customer requests such as orders, special handling, quotes, returns, and product information. The representative will determine customer expectations, generate new business, follow up for ongoing satisfaction, and promote quality standards. They must process work efficiently, research and expedite requests, monitor deliveries, and provide accurate pricing and delivery quotes. Additionally, they need to understand and handle international order requirements involving multiple currencies, manage time effectively, and collaborate with internal teams.
