Description
The Customer Service Representative serves as the primary liaison between 3M and customers, managing order entry, order status, product information, pricing, shipping, inventory, complaints, claims, and inquiries. The role handles internal and external issues, resolves complex problems, improves customer satisfaction, supports process improvement, and may train employees or lead cross-functional initiatives. Candidates need a bachelor's degree or higher with two years of customer-facing experience, or a high school diploma/GED with six years of experience; SAP experience and cross-functional project leadership are preferred.
