Description
The Customer Service Representative coordinates with accounting, quality control, receiving, production, and other departments to support customer service, order processing, shipping, documentation, and customer communication. The role includes receiving customer materials into an ERP system, assisting with work orders, answering calls, maintaining records, supporting quality issues, and collaborating with the Production Manager on returns and order issues. A high school diploma or GED is required, while an associate degree or equivalent is preferred; the position requires 1–3 years of manufacturing, production, or customer service experience and proficiency with Microsoft Office. The salary is $20 to $25 per hour based on experience.
