Description
Alcon is seeking a highly motivated individual responsible for pre-sale and post-sale customer service and support, encompassing both technical and non-technical assistance across various customer segments. The role involves tasks such as remote customer service via phone, online chat, or text, along with direct support in call centers and distribution or repair centers. Key duties include analyzing and resolving customer issues, mediating between customers and production/distribution teams, and ensuring high standards of customer service and satisfaction. The position focuses on refining and supervising processes related to customer orders, shipping, and returns, requiring strong analytical skills and collaboration with internal departments.
