Description
The British Council is hiring an on-site Customer Service Representative in Hong Kong to deliver consistent customer service across face-to-face, phone, email, web chat, and social media channels. The role handles enquiries, registrations, complaints, transactions, bookings, payments, refunds, data entry, compliance, and product recommendations, with a five-day-per-week rotating schedule. Candidates need English at CEFR B2, Cantonese at CEFR C2, customer-facing experience, and strong computer literacy; the contract is indefinite and requires a natural right to work in Hong Kong, with no visa or relocation support.
