Description
The Customer Service Representative will serve as the first point of contact for clients, handling enquiries by phone, email, and live chat; troubleshooting platform issues; guiding new users through the Bryq platform; logging interactions in a CRM; identifying recurring issues for product improvement; meeting service-level targets; and supporting new client onboarding. The role requires 1–3 years of customer-facing experience, strong English communication, multitasking ability, digital-tool adaptability, and secondary education or above. Preferred qualifications include SaaS, HR technology, recruitment, CRM, European-language, and frontline-service experience. The position offers fully remote or hybrid work, a competitive salary with a performance-based bonus, annual leave, public holidays, professional development, and a wellness allowance.
