Description
The Customer Service Representative manages and monitors projects and orders, serving as a liaison between BCI’s sales team and clients while supporting Creative Services, Sales, Customer Service, Procurement, Manufacturing, and Finishing. Responsibilities include estimating and quoting customers, processing and verifying purchase orders, recording customer changes, analyzing warehouse items, preparing designs and estimates, identifying materials, purchasing bulk litho and top sheets, and monitoring fulfillment, shipping, and logistics. The role requires strong planning, communication, decision-making, problem-solving, and multitasking skills; a bachelor’s degree is preferred, along with at least two years of experience in corrugated packing or POP display manufacturing. It is a full-time office role with medical, dental, vision, life insurance, disability benefits, a 401(k), paid time off, holidays, a bonus plan, and employee stock ownership opportunities.
