Description
Capital on Tap is hiring a Customer Service Representative to support small-business customers by phone, email, and live chat. The role involves owning customer cases end to end, resolving complex or sensitive enquiries, providing accurate product and policy guidance, identifying process and FAQ improvements, and supporting customers who need additional assistance. It is based in Cardiff with three office days and two home-working days after an initial three-month fully office-based period, and follows a 37.5-hour Monday-to-Saturday shift pattern.
