Description
Carma is hiring a Customer Service Representative to serve customers buying or selling cars through phone, email, chat, and social media. The role guides customers through inspections and handovers, builds rapport, solves problems, coordinates with buying, sales, and delivery teams, maintains CRM records, and improves customer experience. The position is fully onsite at Carma’s Surry Hills headquarters on a rotating roster and requires customer service experience, digital-channel communication skills, organization, empathy, and familiarity with CRM systems.
