Description
The Personal Lines Insurance Agent will serve as the first contact for insurance agents, handling new business quotes, policy changes, endorsements, renewals, and account inquiries. The role provides personalized service in a high-volume contact center, uses multiple insurance and business systems, resolves agent requests, maintains service and productivity standards, and cross-sells coverage. It requires strong communication, decision-making, computer, multitasking, and customer-service skills; contact-center, property and casualty insurance, and college-education experience are preferred. Overtime may be required.
