Description
CMSPrep is seeking a customer service representative in Pittsburgh to enhance customer satisfaction by managing inquiries, resolving issues, and maintaining product knowledge. The role involves managing inbound customer communications, advising customers on product usage, maintaining product knowledge, and tracking interactions in CRM. Requirements include a bachelor's degree or equivalent, 1-2 years of client support experience, excellent communication skills, problem-solving abilities, a customer-first mindset, and time-management skills, with familiarity in CRM systems.
