Description
The Senior Customer Service Representative supports Emerson’s global Shared Service Center by managing complex customer quotations, orders, returns, repairs, and related transactions; handling inbound and outbound inquiries across phone, email, and chat; supporting pre-sales and post-booking activities; resolving escalations; maintaining customer records; and leading operational improvement and project initiatives. The role requires a bachelor’s degree or equivalent education and customer service experience, strong communication and problem-solving skills, proficiency with business systems, and the ability to work independently in a fast-paced environment.
