Description
The Customer Service Representative serves as the frontline ambassador for a faith-based organization, responding to inquiries through phone, email, chat, and in-person channels; resolving concerns; processing applications, service requests, and program registrations; maintaining accurate records; and supporting community members with information about programs, services, events, and resources. The role requires a high school diploma or GED, at least one year of customer service experience, and proficiency with CRM systems and Microsoft Office. The schedule is Sunday through Thursday from 8:30 a.m. to 5:00 p.m., with possible variation based on ministry needs.
