Description
Datacom is hiring full-time Customer Service Representatives for its Modbury-based Federal Government support team. The role handles inbound customer enquiries by phone, email, and processing items; provides accurate information; resolves issues using established processes; and meets customer satisfaction and service-quality KPIs. Applicants need strong communication, empathy, attention to detail, teamwork, computer-system navigation, and typing speed of at least 20 WPM. Australian citizenship and the ability to obtain and maintain a Security Clearance are required. Prior customer service or contact centre experience is preferred but not essential because full training is provided. Work is performed on rotating Monday–Friday shifts between 7:00am and 7:30pm.
