Description
The Customer Inquiry Advisor serves as DHL Express’s primary customer contact, handling shipment bookings, inquiries, tracking updates, customs and transit information, pricing, issue resolution, and sales lead generation. The role also supports operational processes, suggests improvements, and represents the DHL brand with empathy and professionalism. Applicants must hold a bachelor’s degree, have excellent spoken and written English, and strong verbal and written communication skills; customer contact center or telesales experience is preferred.
