Description
The Customer Service Representative will serve as the first point of contact for DiVal Safety Equipment’s external and internal customers, handling CRM requests, orders, returns, exchanges, back-order updates, quotes, and contract pricing. The role also coordinates expedites, processes new item requests, maintains product knowledge, performs data entry, promotes company events, and collaborates with internal departments. It is a regular full-time position in Buffalo, New York, requiring customer-facing coverage when needed, physical ability to lift 30–50 pounds and climb ladders, and a five-day work schedule from 8:30 a.m. to 5 p.m.
