Description
The employer is hiring a remote Help Desk Representative for U.S. citizens to support federal programs. The role involves handling inbound and outbound customer calls, documenting and escalating inquiries, using help desk software, and following compliance protocols for sensitive information. The position requires a high school diploma or GED, at least one year of customer service or call center experience, familiarity with help desk software and telephone systems, strong communication and problem-solving skills, and successful federal and state background checks. The schedule includes Monday through Friday from 6 AM to 9 PM CST and Saturday from 6 AM to 6 PM CST, with possible weekend shifts.
