Description
The employer is hiring a Technical Help Desk Representative for a six-month remote U.S.-based role supporting federal programs. Responsibilities include handling inbound and outbound customer calls, documenting and escalating inquiries, using help desk software, and following compliance protocols for sensitive information. The role requires a high school diploma or GED, at least one year of customer service or call center experience, familiarity with help desk software and telephone systems, strong communication and problem-solving skills, and successful federal and state background checks. Scheduled shifts are Monday through Friday from 6 AM to 9 PM CST and Saturday from 6 AM to 6 PM CST, with possible weekend shifts.
