Description
As a Customer Service Representative for the DACH region (Germany, Austria, Switzerland) at Dorel Juvenile, you will manage customer accounts, resolve issues independently, and serve as the primary contact for inquiries regarding orders and deliveries. This role involves managing customer accounts, building strong relationships, analyzing sales reports, processing orders accurately, planning deliveries within budget, optimizing order flow, and resolving bottlenecks without waiting for others. You will collaborate with various internal teams such as Retail Care, Repair, Finance, Warehouse, and Consumer Care.
