Description
Follett Software is hiring a remote Customer Service Representative for its Customer Success department. The role handles customer inquiries by telephone, internet, and email; resolves support issues related to orders, warranties, and billing; enters new orders and renewals; creates or modifies support quotations; follows up on orders; coordinates with CRM, Sales, Accounts Receivable, and other departments; and maintains customer relationships. The position requires a high school degree or equivalent, 1–3 years of customer success or account management experience supporting revenue clients, strong troubleshooting and communication skills, and proficiency with computers and software. It is open only to candidates currently located in the United States and able to work without sponsorship.
