Description
The International Customer Service Representative manages quotes, purchase orders, returns, order status, shipping documentation, carrier coordination, and customer complaints for international customers. The role handles orders through email and phone, monitors production and delivery, resolves issues with internal departments, and maintains knowledge of Master Lock, American Lock, and Sentry Safe products. It requires a bachelor’s degree in Business Administration or a related field, 5 to 7 years of relevant knowledge or experience, advanced English, and proficiency with Oracle, Nice CxOne, Oracle Service Cloud, and Microsoft Office.
