Summary from listing
Dielectric Sciences is hiring a Customer Service Representative in Chelmsford, Massachusetts. The role serves as a customer contact during the order process, handles phone and email inquiries, enters and monitors orders, provides order and shipping information, coordinates with Sales, Production, Engineering, Shipping, and Accounting, resolves order issues, maintains customer and shipping records, supports quotations and documentation, and manages export controls. The position requires strong communication, organization, multitasking, Microsoft Office proficiency, and customer-focused accuracy; prior customer service, order entry, sales support, or administrative experience is preferred, while ERP or order-management experience is a plus.
