Description
Helpware is hiring a Customer Service Representative to serve as the first point of contact for patients and healthcare providers through phone and chat. The role handles prescription drug inquiries, prescription submissions, tracking, refills, PHI updates, online payments, and basic troubleshooting, while guiding users through EMR systems and escalating unresolved issues. The position requires a high school diploma or equivalent, at least six months of customer service experience, strong communication and organizational skills, and the ability to work in a fast-paced call center environment; healthcare and startup experience are preferred. The role pays $16 USD per hour and offers benefits, paid training, and growth opportunities.
