Description
Herewith is seeking a Customer Service Representative to guide families exploring care options for loved ones. The role involves understanding family needs, using consultative sales techniques, following up through phone, text, and email, building trust, documenting interactions in Salesforce and G-Suite, coordinating onboarding, and meeting conversion and customer-satisfaction goals. Candidates should have sales, customer service, or care-coordination experience, strong communication and closing skills, and comfort with the listed tools; healthcare or service-industry experience and bilingual English/Spanish ability are preferred.
