Description
Mid-level full-time Customer Service Representative responsible for customer interactions, order capture and management, item delivery coordination, order entry in NetSuite, issue resolution, customer retention, multichannel communication, record maintenance, lead referrals, feedback analysis, and support of e-commerce and customer service operations. The posting requires a bachelor's degree in Business Administration, Supply Chain, or a related field, at least two years of relevant experience, logistics or shipment handling, ERP experience preferably NetSuite, and strong communication, organization, multitasking, and problem-solving skills. Fresh graduates are also welcomed.
